Returns & Refunds

eNYCultures

Please know that we understand choosing the right gifts for your loved ones can be a tedious process.  We want you to feel confident in your purchase. We are more than happy to assist you with making the right choice.  If it’s not the right fit, we’ll help you get there.

You can return most items for store credit within 30 days after original delivery of your item. Unless noted below, outbound shipping charges are non-refundable, and you will be responsible for all return shipping costs. To be eligible for a return, items must be unused, in the same condition you received it, and must also be in the original packaging. 

Clearance merchandise and any items marked “Final Sale” cannot be returned. Other non-returnable merchandise includes clearance items, personalized items, bundled items at discount rates (e.g. “4 for $20”; unless the entire bundle is returned), items marked non-returnable at the checkout or within the product description page, and products that have been assembled.

If there is a mistake with your order, or items arrive defective or damaged at the time of receipt, we will take care of it and work with you to find the best solution as described below.  To begin the return/exchange process, please reach out to our customer service team for assistance.

Our customer service representatives are available by email at the following address: info@enycultures.com
Or, you can use the Chat Assistant on the website:

www.enycultures.com

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received in our warehouse, a gift certificate will be mailed to you. 

 

Returns/Exchanges

You can return most items for store credit redeemable on enycultures.com within 30 days of delivery.  The following will apply:

• Only outbound shipping charges for damaged orders will be refunded. All other shipping charges are non-refundable:
• and will automatically be deducted from the refund credit amount.
• Clearance merchandise, any items marked “Final Sale” or marked nonreturnable may not be returned/exchanged.
• Returns/exchanges are not accepted on pillows, comforter sets, or other bedding products.
• We reserve the right to refuse returns/exchanges of items that are not in as-new condition due to damage or misuse by the customer.
• Each returned item must be in its original condition and packaging to be accepted.
• We are not liable for any return packages that may become lost or stolen in transit.
• Please keep proof of postage and/or return tracking number when shipping back returns.
• Refunds are issued within approximately 5-7 business days after we have received and processed your return.

 

Shipping / Returns Address:

eNYCultures, LLC
1333A North Avenue #618
New Rochelle, New York  10804
United States of America 

Defective Product Error

If there are mistakes with your order, or items arrive defective/damaged at the time of receipt, we’ll make it right by sending you replacement parts or accessories, replacing the item or, issuing you a refund.  In such an event, there are no return shipping charges.

Order Cancellations

We strive to have all orders picked, packed, and shipped as quickly as possible because we know you can't wait to receive it.  With that in mind, once your order is placed, we are not able to cancel your order. Please see the return policy for additional information if a return is still needed.