FAQ's to Help You...

 

We guarantee that all of our products are beautiful and well made.  As most of our products are handmade, please be prepared to accept some imperfections and variations in the product.  All product dimensions listed are approximate.

Our prices are in US dollars (USD). Prices shown are retail list prices before taxes have been applied. 

We accept Visa, MasterCard and American Express.  If you would like to apply for net billing terms, please contact your sales rep for a credit application.

Simply reply to your order conformation email and confirm.  Once you double check if the address given is wrong, kindly notify us via email at:  info@enycultures.com

If the given address is wrong, we can change the address to the correct one within 24 hours.  No refund will be given after the 24 hours of incorrect submission.

We will select the best carrier and method of shipping based on the size and weight of the products you order. Product minimums will be in effect on certain items.

Please allow 4-7 days production time for your order to ship.  Average shipping times are 15-21 days based on location.  Tracking numbers will be updated 3-5 days after your order has been shipped.  If you don't have a tracking number after 7 business please email us at the email address: info@enycultures.com.

You will not be charged for any items that are not shipped.  Backordered items will only be charged once they have been dispatched.  Delivery service is to your door.  Delivery does not include unpacking or assembly.

We offer a 100% money back guarantee, if the product is defective or damaged when it gets to the shipping address provided at the time of order.

We allow 30 days to send the product back to us for a full refund.  Ship the products back at your own expense or, by using the return shipping box received with your initial order.  You must contact the store before any goods are returned. Goods returned without prior authorization, and a personal code, will be refused.

Merchandise that is pre-approved to be returned must be returned in original, undamaged condition and in its original packaging.  Applicable brokerage or duty charges are the cost of the sender/shipper of the goods to be returned.  

Upon approval for a return, Customer Service will issue an RMA (Returned Merchandise Authorization) form via fax or e-mail. This RMA form must accompany the returned merchandise and the RMA number must be written clearly on the outside of any packages.

Returns that arrive without the appropriate RMA documentation will be refused. In circumstances where an item is approved for return after 7 days from receipt, a restocking fee may be charged.  Orders paid for by credit card will be refunded as a credit onto the original credit card use for payment.  If any of this is unclear, please feel free to contact customer service prior to placing your order.

If an item arrives damaged, you must notify us within 48 hours of receipt so we can work with you to arrange a return, replacement, refund or credit. If there is obvious damage to the package upon delivery, please note the condition of the package on the waybill or refuse the delivery altogether.

Please contact your sales rep should you ever refuse a shipment.  Once goods are in your possession for more than 48 hours, we cannot accept any claims for damage.

We are committed to respecting your privacy.  We do not sell or disclose our customer information to other sources.  During a sales transaction, your credit card information, if submitted, is never stored.  Any information we collect from you is solely for the processing of your order.  If you choose to sign up for our mailing list, on occasion we will send you targeted marketing information or special product offers.  In every marketing email you will have the option to unsubscribe and avoid receiving future emails from us.